Privacy Policy

Above & Beyond Homecare Services
Last Updated: 10/16/2026
 

1. Introduction

Above & Beyond Homecare Services (“Above & Beyond,” “we,” “our,” or “us”) is committed to respecting your privacy and protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, inquire about our services, apply for employment, or otherwise interact with our organization.

As a home care provider serving individuals and families in Indianapolis, Indiana, we understand the importance of maintaining the privacy and confidentiality of personal and health-related information.
 

This policy applies to information collected through our website and related communications. Information collected and maintained as part of providing health care services may also be subject to applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.
 

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal Information: Name, mailing address, email address, telephone number, and other contact details you voluntarily provide.

Health-Related Information: Information concerning health conditions, care needs, medical history, or other health-related details that you provide when inquiring about or receiving our services. Protected health information is handled in accordance with applicable privacy requirements.
 

Employment Information: Information submitted through employment inquiries or applications, which may include employment history, qualifications, references, and other information relevant to the application process.
 

Website and Technical Information: Information such as IP address, browser type, device information, pages visited, and general website usage data, where collected through our website or its service providers.
 

We collect information directly from you, from authorized representatives when appropriate, and from other sources as permitted by applicable law and necessary for our operations and services.
 

3. How We Use Your Information

We may use personal information for legitimate business and service-related purposes, including to:

• Respond to questions, inquiries, and requests for information.

• Communicate with individuals and families about our home care services.

• Evaluate care needs and coordinate services, where applicable.

• Manage scheduling, service delivery, billing, and administrative responsibilities.

• Process employment inquiries and applications.

• Maintain website functionality, security, and performance.

• Meet legal, regulatory, reporting, and recordkeeping obligations.

• Protect the rights, safety, and security of our clients, employees, and organization.

• Send information about our services when permitted by law and consistent with your communication preferences.
   

We use information only for purposes permitted by applicable law and consistent with the circumstances in which it was collected.
 

4. Health Information and HIPAA

Above & Beyond Homecare Services recognizes the sensitive nature of health information.

To the extent we are subject to HIPAA, protected health information is handled in accordance with applicable HIPAA Privacy, Security, and Breach Notification requirements. We use and disclose protected health information only as permitted or required by applicable law, including for treatment, payment, health care operations, and other authorized purposes.
 

Where required, we provide clients with a separate Notice of Privacy Practices explaining how protected health information may be used or disclosed and describing their rights regarding that information.
 

This website Privacy Policy does not replace the Notice of Privacy Practices. If you are a client or prospective client seeking information about your health information rights, please contact us directly.
 

5. How We Share Information

We do not sell personal information to third parties.

We may disclose information when necessary and permitted by law, including to:

• Authorized health care professionals and service providers involved in care coordination.

• Vendors and service providers that support our website, communications, administration, or business operations.

• Authorized representatives, caregivers, or family members when appropriate and legally permitted.

• Government agencies, regulators, law enforcement, or other parties when disclosure is required or authorized by law.

• Other parties when necessary to protect the rights, safety, or security of individuals or our organization, as permitted by law.
   

We limit disclosures of sensitive information to what is appropriate for the applicable purpose and required or permitted by law.
 

6. Cookies and Website Tracking

Our website or its service providers may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.
 

Cookies are small data files stored on your device. Depending on the technologies in use, they may help remember preferences, measure website traffic, or support website performance.
 

You may be able to manage or disable cookies through your browser settings. Certain website features may not function as intended if cookies are disabled.
 

The types of cookies and tracking technologies used depend on the website tools and services enabled. Please contact us if you have questions about website tracking.
 

7. Information Security

We take reasonable steps designed to protect personal information from unauthorized access, use, alteration, or disclosure. Depending on the information and systems involved, safeguards may include administrative procedures, access controls, secure systems, and other appropriate security measures.
 

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we are committed to handling personal information responsibly and taking appropriate steps to protect it.
 

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain business and health care records, meet legal and regulatory obligations, resolve disputes, and enforce applicable agreements.

Retention periods vary depending on the type of information, the reason it was collected, and the requirements of applicable law.
 

9. Your Privacy Rights and Choices

Depending on your relationship with Above & Beyond Homecare Services and the laws that apply, you may have certain rights regarding your personal information.
 

These rights may include requesting access to certain information, asking that inaccurate information be corrected, requesting information about how your data is handled, or choosing not to receive certain optional communications.
 

If your information is protected health information subject to HIPAA, you may have additional rights under HIPAA, including rights relating to access, amendment, and certain disclosures. Those rights are explained in our Notice of Privacy Practices, where applicable.

We will review and respond to privacy requests in accordance with applicable law. Certain information may be subject to legal, regulatory, or other permitted limitations.
 

To submit a privacy-related request, please use the contact information provided below.
 

10. Children's Privacy

Our website is intended to provide information about our services and organization. We do not knowingly collect personal information directly from children through the website for purposes unrelated to our services.
 

Because our home care services may involve individuals of different ages, including minors, information necessary to provide care may be collected from a parent, guardian, authorized representative, or other appropriate source, as permitted by law.
 

If you believe personal information has been submitted to our website inappropriately, please contact us so we can review the matter.
 

11. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. These third parties may maintain their own privacy policies and practices.
 

Above & Beyond Homecare Services is not responsible for the privacy, security, or content practices of websites or services we do not control. We encourage you to review the privacy policies of third-party websites before submitting personal information.
 

12. Email and Text Message Communications

If you contact us by email, telephone, or text message, we may use the contact information you provide to respond to your inquiry or communicate about your request.
 

Please avoid sending detailed medical information or other sensitive personal information through ordinary email, website forms, or text messages unless the communication method has been approved for that purpose.
 

Where required, we will obtain consent before sending promotional text messages or other communications that require consent under applicable law. You may opt out of marketing communications using the instructions provided in the message or by contacting us.

Message and data rates may apply to text messages, depending on your wireless plan.
 

13. Changes To This Privacy Policy 

Our website may contain links to third-part

We may update this Privacy Policy periodically to reflect changes in our practices, website features, services, or legal obligations.

When changes are made, we will update the “Last Updated” date on this page. Any additional notice will be provided when required by applicable law.
 

We encourage visitors to review this page periodically to remain informed about our privacy practices.
 

14. Contact Us

If you have questions about this Privacy Policy, wish to submit a privacy-related request, or need additional information about how your personal information is handled, please contact us.
 

Above & Beyond Homecare Services
3250 N Post Rd
Indianapolis, IN 46226
Phone: (317) 625-0822
Email: homecare@abhscare.org

We will review privacy-related inquiries and respond as appropriate under applicable law.